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Date:   Thu, 17 Jan 2019  
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Technology will only work for your organisation if it is driven by your business requirements and not vice versa. Thus, we pride ourselves on being more than just a technology provider but a partner in making technology work for your organisation. To achieve this, our approach revolves around two core principles quality IT provision and quality IT support.
Quality IT provision
Depending on your requirements, this usually begins with an engineer or consultant carrying out a audit to document your site and have a comprehensive understanding of your requirements. We then combine our technical expertise and sound business logic to recommend and deploy robust hardware and software solutions to assist your organisation in gaining and sustaining competitive advantage. You will also be assigned a dedicated account manager who will be your initial point of contact should you have any issues or concerns.
Quality IT support
Time is money. You require your IT resources to be operational 100% of the time. Corporate Machine are therefore committed to resolving any IT issues you experience as quickly as possible. If a problem is identified you can contact your dedicated account manager. Each account manager will have detailed and up to date information with regard to any specific customer queries. Through a combination of your dedicated account manager and our strong fleet of technical consultants and on-call professional engineers, you will have someone to rely on to get your IT back up and running.

Escalation Procedure
Corporate Machine have deployed a custom-built call management system to ensure that all calls, response time and actions are administered and managed in a coherent and transparent manner. By following a defined action protocol for every call, we ensure that however big or small your problem is, its gets the attention it deserves.

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